TABLE OF CONTENTS

•  Error Description
•  Possible Solutions
•  Further Steps

When exporting a file, it is determined that the desired format is grayed out.

Since the license for the corresponding file format is missing, it must be requested again from Support. 

You can find more information on this topic here → Online license request

If a renewed license already exists, it is necessary to exchange it via PARTadmin.

Here you can find more information on this topic → Import License File (Single Workstation) or Import License File (License Server)

If the solutions described above have not helped, so that an error message continues to appear or you have a question about the article, you can contact our support team in writing at any time. To open a ticket, you can register or log in at the top right of this page.