Error while requesting the License Key

Modified on Tue, 30 Jan 2024 at 01:44 PM


 Error Description

When opening any module, the following error message appears:

"Error requesting the license key CNS2009*PUSER*APPNAME"

 Error Diagnosis

To start the error diagnosis, confirm the displayed dialog box with "Yes". The PARTsolutions license information window for the respective module then opens.

If the desired module (e.g. PARTdataManager) starts, but the catalogs and export formats are grayed out, you can access the PARTsolutions license information via the Help Menu > Licenses (F9 key).

 Identify the used License Type

The source of the error can be narrowed down by first determining which license type is being used. If the dialog shown above is confirmed with Yes, the window opens automatically. Otherwise you can press F9 on the keyboard at any time to open the PARTsolutions license information window. There you can read the license type in the middle of the "General" tab.

Accordingly, the following solutions from the next section come into question.

 Possible Solutions

Licence Type 'Nodelocked' - No License File stored

If the license type is Nodelocked, this is usually due to the fact that no license file is stored.

A valid license can be added via the following click path:

01. open PARTadmin and click on "License management" in the categories on the left.

02. select the tab "Licenses".

03. click on "Add file" and select a valid license file from your computer.

Click on the "OK" button after selecting the correct file.

If the process was successful, the name of the license file and a HostID can be seen under the "File" tab.

License Type 'Floating' - "Use License Server" not checked

If the license is of the "Floating" type, the "Use license server" checkbox must be selected in the "General" tab.

If the box is not checked, you can simply click on the checkbox. A new window will then open in which you must select the FLM server. The correct server can be selected with a simple click and then click on "OK".

License Type 'Floating' - Service not running

There is also the possibility that the service is not running on the PC.

NoteDepending on the authorizations of the Windows User Account, certain authorizations may be missing for this step. If you are unable to open the Services area, please contact your System Administrator.

To check this, click as follows:

01. Press the Windows key. 

02. Enter "Services" in the search bar. 

03. Select the "Services app".

04. Press "Open".

The program opens in a new window. All services are sorted alphabetically. If you scroll down a little, you will find the "Cadenas license server" service. The status of the service should be set to "Running".

If there is something else in the "Status" column, you can right-click on the line and start or restart the service.

License Type 'Floating' - No connection to Network

It is also possible that the connection to the network is interrupted. This can be due to various factors. This can be seen in the "Status" column, if "No connection" is displayed there, this means that the FLM server cannot be reached.

A missing connection can have several causes. Possible causes are as follows:

- lack of access rights to the drive or PC on which the FLM server is located

- Port 2004 is being used / blocked by other software

- Anti-Virus Software or a Firewall is blocking the application

- Third-Party Software (e.g. a VPN Client) is incorrectly configured

- the server itself is not running or is defective

In all of the above cases, you should contact your own System Administrators for clarification.

License file was not installed correctly

If the license file has not been imported correctly, it often helps to remove the existing file and store the license file again in PARTadmin.

The Hardwarelock is not plugged in (correctly)

In some cases, the Hardwarelock cannot be recognized or is missing altogether. This refers to the USB stick on which the license file is stored. This must be plugged in correctly and must be recognized by the system.

The License Type does not match the module

PARTadmin can be used to check which modules are active and therefore have a green date field in the license management. If a purchased module is missing, you can register / log in here at any time and submit a ticket.

The temporary License is invalid

Customers with an active maintenance contract can contact support if their license is invalid or has expired.

Further Steps

If the solution described above has not helped, so that an error message continues to appear or you have a question about the article, you can contact our Support Team via the Ticket System at any time. To open a ticket, you can register or log in at the top right of this page.

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