Catalog updates cannot be downloaded

Modified on Wed, 31 Jan at 9:41 AM


 Error Description

After retrieving the online catalog list, all updates are displayed in the category "Catalogues, no valid license".

 Possible Solutions

No activation in PARTupdate

One possible cause is that a new user has either not yet registered on or has not yet been activated there.

You can find instructions on this topic here → Instructions: Download / update catalogs (follows soon)

Other possible Solutions

The error may have been triggered by the following causes. 

  • It is possible that the maintenance period has been exceeded.
    You can find more information on this topic here → Error accessing the license key
  • Another possible cause is that no license file has been imported at all.
    You can find more information on this topic here → Error when requesting the license key (follows soon)

 Further Steps

If the solutions described above have not helped, so that an error message continues to appear or you have a question about the article, you can contact our support team in writing at any time. To open a ticket, you can register or log in at the top right of this page.

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