No valid license for the corresponding catalog

Modified on Wed, 31 Jan 2024 at 11:12 AM

TABLE OF CONTENTS


 Error Description


An error message appears when calling up an article in PARTdataManager.



 Possible Solution


License key / module was not purchased


It is possible that only certain catalogs are licensed. This can be seen in PARTadmin in the "Licenses" tab. In the following image, for example, only catalog 27 has been licensed. Access to all other downloaded catalogs is missing.



If access to one or more catalogs is required, these can be purchased at a later date. For further information, please contact Support via the ticket system.


USB stick with license file is not inserted correctly


If the USB stick with the license file (hardware lock) is not inserted correctly, the stick may not be recognized and the file cannot be read.


In this case, the USB stick must first be safely removed to prevent data loss. To do this, proceed as follows:


01. Click on "Show hidden icons".

02. Right-click on the USB stick symbol.

03. Eject the USB stick.



The USB stick can then be removed from the slot and reinserted. If the license file is still not recognized, please contact support via the ticket system.


Connection to the FLM server is interrupted


If the connection to the FLM is interrupted, the license file cannot be retrieved and checked. A missing connection can have several causes. Possible causes include the following:


  • missing access authorizations to the drive or the PC on which the FLM server is located
  • Port 2004 is being used / blocked by other software
  • Anti-virus software or a firewall is blocking the application
  • Third-party software (e.g. a VPN client) is incorrectly configured
  • the server itself is not running or is defective


In all of the above cases, you should contact your own system administrators for clarification.


Temporary license is invalid


If the license term has been exceeded, no further catalogs can be accessed. In PARTadmin, the "Licenses" tab can be used to check whether the runtime has been exceeded. This can be easily recognized by the red background color in the date box.


If the license has expired, you can contact support at any time via the ticket system.


 Further Steps


If the solution described above has not helped, so that an error message continues to appear or you have a question about the article, you can contact our support team in writing at any time. To open a ticket, you can register or log in at the top right of this page.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article