TABLE OF CONTENTS

•  Error Description
•  Possible Solution
  • License key / module was not purchased
  • USB stick with license file is not inserted correctly
  • Connection to the FLM server is interrupted
  • Temporary license is invalid
•  Further Steps

An error message appears when calling up an article in PARTdataManager.

It is possible that only certain catalogs are licensed. This can be seen in PARTadmin in the "Licenses" tab. In the following image, for example, only catalog 27 has been licensed. Access to all other downloaded catalogs is missing.

If access to one or more catalogs is required, these can be purchased at a later date. For further information, please contact Support via the ticket system.

If the USB stick with the license file (hardware lock) is not inserted correctly, the stick may not be recognized and the file cannot be read.

In this case, the USB stick must first be safely removed to prevent data loss. To do this, proceed as follows:

01. Click on "Show hidden icons".

02. Right-click on the USB stick symbol.

03. Eject the USB stick.

The USB stick can then be removed from the slot and reinserted. If the license file is still not recognized, please contact support via the ticket system.

If the connection to the FLM is interrupted, the license file cannot be retrieved and checked. A missing connection can have several causes. Possible causes include the following:

• missing access authorizations to the drive or the PC on which the FLM server is located
• Port 2004 is being used / blocked by other software
• Anti-virus software or a firewall is blocking the application
• Third-party software (e.g. a VPN client) is incorrectly configured
• the server itself is not running or is defective

In all of the above cases, you should contact your own system administrators for clarification.

If the license term has been exceeded, no further catalogs can be accessed. In PARTadmin, the "Licenses" tab can be used to check whether the runtime has been exceeded. This can be easily recognized by the red background color in the date box.

If the license has expired, you can contact support at any time via the ticket system.

If the solution described above has not helped, so that an error message continues to appear or you have a question about the article, you can contact our support team in writing at any time. To open a ticket, you can register or log in at the top right of this page.