TABLE OF CONTENTS

•  Error Description
•  Possible Solutions
  • License key / module was not purchased
  • Temporary license is invalid
  • USB stick with license file is not inserted correctly
  • Connection to the FLM server is interrupted
•  Further Steps

When calling an application (e.g. PARTdataManager or PARTproject) an error message appears.

It is possible that the desired module has not been purchased and access is therefore denied. If this is the case, you can contact support at any time via the ticket system to obtain further information.

It is also possible that the temporarily valid license file has expired. This can also be seen via PARTadmin in the license management.

If the validity period has expired and an extension is required, please contact Support via the ticket system.

If the USB stick with the license file (hardware lock) is not inserted correctly, the stick may not be recognized and the file cannot be read.

In this case, the USB stick must first be safely removed to prevent data loss. To do this, proceed as follows:

01. Click on "Show hidden icons".

02. Right-click on the USB stick symbol.

03. Eject the USB stick.

The USB stick can then be removed from the slot and reinserted. If the license file is still not recognized, please contact support via the ticket system.

If the connection to the FLM is interrupted, the license file cannot be retrieved and checked. A missing connection can have several causes. Possible causes include the following:

• missing access authorizations to the drive or the PC on which the FLM server is located
• Port 2004 is being used / blocked by other software
• Anti-virus software or a firewall is blocking the application
• Third-party software (e.g. a VPN client) is incorrectly configured
• the server itself is not running or is defective

In all of the above cases, you should contact your own system administrators for clarification.

If the solutions described above have not helped, so that an error message continues to appear or you have a query about the article, you can contact our support team in writing at any time. To open a ticket, you can register or log in at the top right of this page.